Helpline

Complain Escalation Matrix
Escalation matrix :
FIRST LEVEL:
For any issues, please call main gate number "Residents Help center" - 080 6713 6152 (or) lodge your compliant at APNACOMPLEX portal.
SECOND LEVEL:
If the response or ETA is poor, please escalate to

"Jaidev" +91 90-36-025063 (for painting, cable wire & lifts)
"Prakash" +91 99161 76743 (for STP, house keeping & gardening etc)
"John Singh" - +91 8553624282 (for all issues including water, painting, electricity etc)
THIRD LEVEL:
Incase of any real Emmergency or if response / if ETA is poor at second level, you can try below (MC in charge for respective categories) :
1. Fresh Water supply (WTP) & Tankers management : MANISH MAKKAR
2. STP : SANDIP DAS
3. Lifts : MANISH MAKKAR
4. Security : MANISH MAKKAR
5. Power / DG / Electrical : MADHU & DEB UNCLE
6. Civil & Plumbing & leakages: MADHU & DEB UNCLE
7. House Keeping & Gardening : MADHU & DEB UNCLE
8. Club house : ASHUTOSH RAI
9. Finance & Legal : RAVI KUMAR & Team

Note:
1)
Before posting your request in Whatsapp groups, try level 1 & 2 along with AC ticket.
2)
If it's a urgent need, concern: Reach level 2 directly and parallelly put in whatsapp groups along with AC ticket (if possible)
3)
Requesting all residents to try level - 1 and level - 2 before reaching level - 3 escalation. (Unless it's an Emmergency).
EX 1: If flush water is not coming, raise AC ticket and call maintenance. It will not come under urgent services. If it's not resolved even after 24 hours, you can escalate to second level or put in the group (if there is no response). Same applicable for housekeeping too.
EX 2: Electricity & WTP water etc are urgent requirements. You can call main gate and parallelly post in whatsapp groups for quick response.

Deepak 9902969504
Prakash 9916176743
John Singh 9972573165

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